Refund policy

Last updated: 26 August 2026

Our aim is for you to be 100% satisfied every time you shop with us. If you're not, here's how returns and refunds work.

Consumer returns (30 days)
If you are not 100% satisfied with your purchase, we will gladly accept it back for a full refund, provided your request to return is made within 30 days of the date of purchase. Requests made after 30 days cannot be accepted.

Condition of returns
All returns must be received in perfect, re-saleable condition for a refund to be granted. If an item is not returned in re-saleable condition, we cannot offer a refund.

Return postage
Where goods were supplied correctly as ordered, the buyer is responsible for return postage.

Business & trade returns
Returns of correctly supplied goods by a business or company are subject to a 25% restocking fee, and the customer is responsible for return postage. The 30-day window and re-saleable condition requirements also apply.

Faulty or incorrect goods
If your goods arrive faulty, damaged, or not as ordered, contact us within a reasonable time with your order number and we will arrange a replacement or refund, including reasonable return postage where the fault is ours.

How to start a return
Email sales@universal-hardware.co.uk with your order number and the item(s) you wish to return, and we'll guide you through the next steps.

Refunds
Approved refunds are issued to your original payment method once we've received and inspected the returned goods. Your statutory rights as a consumer are not affected by this policy.